Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 541-593-2554 or make an appointment online!
What People Say About Us
Left turn signal started fast flashing. I was sure the bulb was out. Spent quite a bit of time going to parts store, getting 2 new bulbs and installed. Still fast flashing!! Called Ty at Mike's Tire & Auto. He slotted me in and within a few hours, he called and advised the circuit board was old and corroded. He scoured the area for replacement board. He found a new one and shortly later, car was fixed! Great service, honest folks, competent. Thanks, Ty!!!
Stephen Gerard Wilkes, 01/05/2021
Our 2002 Nissan Frontier suffered a cracked radiator just as we arrived in Sunriver on a Wednesday evening. Got towed to Mike's in the morning but they were only going to be open until noon so that Ty could take his entire staff fishing. Just as I was about to go to plan B, Todd found the part in Bend, had it express shipped to the shop, contacted another customer and found they didn't mind waiting a few more days for a tune up and wedged us into their schedule. We were on the road two hours later. Hats off to the entire organization. Outstanding service!
Mike's saved the day. After a week of low tire pressure readings on a front tire that never panned out, we went to Mike's before a day of driving for one last check. Despite being fully booked for several days they squeezed us in. They found a nail in a rear tire which our inspections by 2 other dealers in the past week didn't catch. Tire fixed in a timely manner, we now know our sensors need to be reset, and we are back on the road.
We broke down in our van traveling through Bend, and these guys helped us get back on the road within a few hours, and for a very reasonable price. We were very impressed with their service and friendliness! Would highly recommend.
Ordered up a new set of tires and when I got my truck back found out they had fixed my air conditioner too! They go the extra mile for their customers. They do great work. Would highly recommend them.
These guys are amazing... Fast, courteous and fair! I was in town on vacation when my check engine light went on. As it turned out, I needed a catalytic converter. They were able to overnight the part and have installed first thing the following morning... And all for a very fair price. Thanks to Todd for making everything so easy! I would recommend these guys anytime.
